Frequently asked questions

3pm check-in. If a Hub is available before 3pm, we’ll let you in before. (You’re welcome ;-))

Any time. We offer 24-hour self-service check-in. It’s simple: use the code that came with your booking, receive your RFID bracelet and check-in to any available Hub.

12pm check-out.

You could. But you can also leave your luggage (before check-in and after check-out) in one of the lockers. A high-five is payment enough.

Children below 16 need to be accompanied by an adult, children below 18 need to be authorized by their parent/guardian. Download your authorization form here.

We love kids, we really do. Unfortunately, though, our shared facilities are not suitable for babies or really young children below 6 years.

Note that one Hub fits 2 people max. That includes children people.

You can cancel or change your reservation up to 24 hours before the date of your arrival. After that, we charge the first night when you cancel. If you arrive a day or more later, please give us a head’s up. If you don’t show up the first day without letting us know, we will charge you for the full stay AND cancel the reservation. Sorry about that, but we need to make a living, too.

We do have twin Hubs with two separate mattresses and blankets. Book it on our website. Or just book two Hubs.

Please don’t! Happy to see you enjoying the Red Light District, but we (and some other travellers) like a couple of hours of sleep. Also, think twice about the outfit you have planned for the bride or groom-to-be. We’ve seen them all, in Amsterdam.

We take groups up to 10 persons max. Please note that our facilities are only suited for respectful, laid back groups.

Thanks – on behalf of all travellers.

Of course you can! We have anallergenic duvets, pillows and linen.

Let us know before arrival if you have serious allergies, then we can make sure everything is ready for you.

Your credit card is required when making a reservation, payment is done 48 hours before arrival. We accept Mastercard, Visa and most debit cards. Please note: we don’t take cash! No cash. (Did we mention: no cash?)

We know you know about Google Maps, however, we prepared a page for you to find your way from the airport, train station or Park+Ride. It’s here.

Well, we don’t have any parking spaces, but you can park. We recommend checking out the Copenhagen municipality website with the different street parking prices. It will help you avoid overpaying for parking in the street.

That’s indeed the ultimate question… Answer: whatever rocks your boat. Upon check-in, you get to choose whether you prefer to climb up or dive in?

You can easily sit up straight on your Hub bed. It’s a lot bigger than you expect. (That’s what she said.)

Our Hubs have power plugs and USB-plugs, and wireless charging options. There is WiFi in the Hub. There is air ventilation and air conditioning. The beds are made for you. You can change the lighting into millions of colors. Complete with Bluetooth music streaming.

Pretty luxurious. We keep the men and women seperate (unfortunately). Classic rain showers and some Marvin Gaye to sing along. We provide complimentary towels and hairdryers as well as soap and shampoo. It’s always super duper clean.

We have it all here for you. Towels, soap, shampoo, hairdryers and, yes, we have an iron. Do you know we also have special CityHub kimono’s? Quite convenient to walk to the showers. Bring your own flip flops, though!

Yes, 24/7. Even when our mom is calling us.

There is no safe inside the room, but we do have lockers in the Hangout.

We know you love your bike, but unfortunately, CityHub doesn’t have a designated storage space for bicycles in the hotel. We apologise for the inconvenience, but we kindly ask that you park your bike outside. Don’t worry, there are bike racks available in the area surrounding the hotel.

We partner with our neighbours down the street. For just 95 kr, you can try a classic Danish porridge at Grød. Or go for a continental breakfast at Den go’e kaffebar, it costs 120 kr. 

Pretty relaxed. You can consume your own stuff at CityHub. We dare you to bring Durian fruit. Double dare you.

We have a kitchenette where you can warm up your take-out meals and prepare quick snacks. And a gazillion restaurants are around the corner. Yes, we said gazillion.

Get in touch with us via copenhagen@cityhub.com. Or drop us a message via the CityHub App.