Frequently asked questions
When’s the check-in? How about the check-out?
If a Hub is available before 3pm, we’ll let you in before. (You’re welcome ;-))
Until what time can I check-in?
Any time. We offer 24-hour self-service check-in. It’s simple: use the code that came with your booking, receive your RFID bracelet and check-in to any available Hub.
Can I sit up straight in my bed?
You can easily sit up straight on your Hub bed. It’s a lot bigger than you expect. (That’s what she said.)
Tell me more about the amenities in that Hub?
Our Hubs have Dutch power plugs and USB-plugs, but no international power plugs. There is WiFi in the cabin. There is air ventilation and air conditioning. The beds are made for you. You can change the lighting into millions of colors. Complete with Bluetooth music streaming.
Do you have towels? What else don't I have to bring?
We have it all here for you. Towels, soap, shampoo, hairdryers and, yes, we have an iron. Do you know we also have special CityHub kimono’s? Quite convenient to walk to the showers. Bring your own flip flops, though!
Cash or credit?
We take most viable credit and debit cards. Please note: we don’t take cash! No cash. (Did we mention: no cash?)
Top or bottom? Can I choose?
That’s indeed the ultimate question… Answer: whatever rocks your boat. Upon check-in, you get to choose whether you prefer to climb up or dive in?
How’s your bathroom?
Pretty luxurious. We keep the men and women seperate (unfortunately). Classic rain showers and some Marvin Gaye to sing along. We provide complimentary towels and hairdryers as well as soap and shampoo. It’s always super duper clean.
Do I give my luggage to the next traveller after check-out?
You could. But you can also leave your luggage (before check-in and after check-out) in one of the lockers. A high-five is payment enough.
Do you serve breakfast?
For just 10 euros, you can reserve breakfast with us from The Breakfast Club, our neighbours across the street.
How is your food & drink policy?
Pretty relaxed. You can consume your own stuff at CityHub. We dare you to bring Durian fruit. Double dare you.
Are your hosts available on Sunday nights, too?
Yes, 24/7. Even when our mom is calling us.
I am an internet addict. Now what?
We have free WiFi everywhere. Ask for a T-Mobile mobile WiFi that you can take with you while exploring the city. (Addictions are superbly treated at the Jellinek clinic.)
Can I sleep in late?
You mean you won’t help us open the curtains? Fine. But our double-plus most-definite final check-out is at 1pm.
I have a stag/hen night planned. Can we come?
Please don’t! Happy to see you enjoying the Red Light District, but we (and some other travellers) like a couple of hours of sleep. Also, think twice about the outfit you have planned for the bride or groom-to-be. We’ve seen them all, in Amsterdam.
We take groups up to 10 persons max. Please note that our facilities are only suited for respectful, laid back groups.
Thanks – on behalf of all travellers.
Amsterdam, dude. Like…Grass... You know?
We’re assuming you’re into smoking weed. No judgement here. But you cannot smoke weed, pot, hashish, marihuana, bacon or kittens in CityHub. Find yourself a coffeeshop.
Do you serve dinner?
Afraid not. There CityHub does have a lovely hang-out that serves drinks. And a gazillion restaurants are around the corner. Yes, we said gazillion.
Still haven't found what you are looking for?
What do I do with my car?
Well, we don’t have any parking spaces. Remember: be careful about parking around the corner. There’s a daily street market and your car will be towed. Directions and instructions for the most convenient parking spaces can be found here.
How do I get there?
We know you know about Google Maps, however, we prepared a cheat sheet for you to find your way from the airport, train station or Park+Ride. It’s here.
I have really, really expensive jewelry. Is there a safe?
There is no safe inside the room, but we do have lockers in the hangout.
Let’s talk about money & payment. What say you?
Yes, turning serious for a moment: a payment is made at the moment of reservation. There is no option for delayed payment. You can pay with debit or credit cards (Maestro, VISA and Master Card). We don’t accept cash, cheques, bank transfers or those rare, valuable golden coins your uncle dug up.
I am scared and don’t want to come anymore. Can I cancel?
You can cancel or change your reservation up to 24 hours before the day of your arrival. After that, we charge the first night when you cancel. If you arrive a day or more later, please give us a head’s up. If you don’t show up the first day without letting us know, we will charge you for the first night AND cancel the reservation. Sorry about that, but we need to make a living, too.
I am traveling with my colleague and/or an Amish person. We don’t want to spoon.
We don’t have twin beds. If it helps, you can ask your CityHost for separate blankets. Or just book two Hubs.
How many languages do you guys speak?
Can I come with kids?
We love kids, we really do.
The concept is not super family friendly though…
If you are traveling alone with a kid and you are sharing a hub that’s fine. If it’s 3 or 4 of you, then the kids should be old enough to stay in their own hub (let’s say 8+),in fact one hub fits 2 people only.
If you have doubts you cn always send us an email.
You’re so funny.
One does try. Sorry about the “That’s what she said” joke.