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Frequently asked questions
When’s the check-in?
3pm check-in. If a Hub is available before 3pm, we’ll let you in before. (You’re welcome ;-))
Until what time can I check-in?
Any time. We offer 24-hour self-service check-in. It’s simple: use the code that came with your booking, receive your RFID bracelet and check-in to any available Hub.
How about the check-out?
Can I sleep in late?
You mean you won’t help us open the curtains? Fine. But our double-plus most-definite final check-out is at 12pm.
Do I give my luggage to the next traveller after check-out?
You could. But you can also leave your luggage (before check-in and after check-out) in one of the lockers. A high-five is payment enough.
I am not 18 yet. Can I stay at CityHub?
Children below 16 need to be accompanied by an adult, children below 18 need to be authorized by their parent/guardian. Download your authorization form here.
Can I come with kids?
We love kids, we really do. Unfortunately, though, our shared facilities are not suitable for babies or really young children below 4 years.
Note that one Hub fits 2 people max. That includes children people.
I am scared and don’t want to come anymore. Can I cancel?
You can cancel or change your reservation up to 24 hours before the date of your arrival. After that, we charge the first night when you cancel. If you arrive a day or more later, please give us a head’s up. If you don’t show up the first day without letting us know, we will charge you for the full stay AND cancel the reservation. Sorry about that, but we need to make a living, too.
I am traveling with my colleague and we don’t want to spoon.
We don’t have twin beds. If it helps, you can ask your CityHost for separate blankets. Or just book two Hubs.
I have a stag/hen night planned. Can we come?
Please don’t! Happy to see you enjoying the Red Light District, but we (and some other travellers) like a couple of hours of sleep. Also, think twice about the outfit you have planned for the bride or groom-to-be. We’ve seen them all, in Amsterdam.
We take groups up to 10 persons max. Please note that our facilities are only suited for respectful, laid back groups.
Thanks – on behalf of all travellers.
I have allergies, can I come?
Of course you can! We have anallergenic duvets, pillows and linen.
Let us know before arrival if you have serious allergies, then we can make sure everything is ready for you.
Cash or credit?
Your credit card is required when making a reservation, payment is done 48 hours before arrival. We accept Mastercard, Visa and most debit cards. Please note: we don’t take cash! No cash. (Did we mention: no cash?). Alternatively, you can pay with iDeal when you make a reservation on our website. Make sure to select the ‘iDeal rate’.
Getting to CityHub
How do I get there?
We know you know about Google Maps, however, we prepared a page for you to find your way from the airport, train station or Park+Ride. It’s here.
What do I do with my car?
Well, we don’t have any parking spaces, but you can park. Remember: be careful about parking around the corner. You can park in the street, but it’s quite expensive. Check out a more convenient parking place here.
Top or bottom? Can I choose?
That’s indeed the ultimate question… Answer: whatever rocks your boat. Upon check-in, you get to choose whether you prefer to climb up or dive in?
Can I sit up straight in my bed?
You can easily sit up straight on your Hub bed. It’s a lot bigger than you expect. (That’s what she said.)
Tell me more about the amenities in that Hub?
Our Hubs have Dutch power plugs and USB-plugs, but no international power plugs. There is WiFi in the cabin. There is air ventilation and air conditioning. The beds are made for you. You can change the lighting into millions of colors. Complete with Bluetooth music streaming.
How’s your bathroom?
Pretty luxurious. We keep the men and women seperate (unfortunately). Classic rain showers and some Marvin Gaye to sing along. We provide complimentary towels and hairdryers as well as soap and shampoo. It’s always super duper clean.
Do you have towels? What else don't I have to bring?
We have it all here for you. Towels, soap, shampoo, hairdryers and, yes, we have an iron. Do you know we also have special CityHub kimono’s? Quite convenient to walk to the showers. Bring your own flip flops, though!
Are your CityHosts available on Sunday nights, too?
Yes, 24/7. Even when our mom is calling us.
I have really, really expensive jewelry. Is there a safe?
There is no safe inside the room, but we do have lockers in the Hangout.
Netherlands, dude. Like…Grass... You know?
We’re assuming you’re into smoking weed. No judgement here. But you cannot smoke weed, pot, hashish, marihuana, bacon or kittens in CityHub. Find yourself a coffeeshop. No need to point out that other drugs (including laughing gas balloons) are also not allowed.
Do you serve breakfast?
For just 12 euros, you can reserve breakfast with us from our neighbours at the New Rotterdams Cafe (NRC) or Baker & Moore.
How is your food & drink policy?
Pretty relaxed. You can consume your own stuff at CityHub. We dare you to bring Durian fruit. Double dare you.
Do you serve dinner?
We have a huge fridge with ready-to-eat meals in our cosy Hangout and a gazillion restaurants are around the corner. Yes, we said gazillion.
Got more questions?
Get in touch with us via firstname.lastname@example.org. Or drop us a message via the CityHub App.